Terms & Conditions

Table of contents

  1. About Us
  2. Purchasing Terms
  3. How to Place an Order
  4. Delivery Charges
  5. Returns
  6. Cookies
  7. License
  8. Content Liability
  9. Reservation of Rights
  10. Removal of Links from Website
  11. Disclaimer
  12. Privacy Policy

1. About us

This website www.khanjra.co.uk is owned and operated by:

Khanjra International Foods Ltd
Greenbank Business Park
Blakewater Road
Blackburn
BB1 3HU

VAT number 598 1793 74
Registered in England 2707869

Email: sales@khanjra.co.uk
Tel: 01254 291430
Fax: 01254 670876

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Khanjra International Foods Ltd's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. ’Khanjra’’, “The Company", “Ourselves”, “We”, “Our” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Purchasing  Terms

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, some product information may vary.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place an Order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 Delivery charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and excludes VAT.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete we will notify you of the dispatch date.

4. Delivery Charges

4.1 We will normally deliver goods within 2-3 working days of ordering and any estimated delivery date is an estimate which may change without notice.

4.2 Your order may arrive in more than one delivery.

4.3 We will deliver the goods to the premises you specify. You must be at the specified place to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. 
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.5 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the depot and we reserve the right to charge you an additional re-delivery charge.

4.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to charge for redirecting your delivery.

4.7 Please check the goods on delivery - any goods found to be missing or damaged should be written on the delivery invoice.

4.9 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

5. Returns

5.1 You should check your items carefully upon delivery and before use. You should also keep your receipt or order number, which can be found on your order confirmation or on the delivery note, as this can be used as proof of purchase in the event of any after-sales queries.

5.2 Returns will only be accepted with a valid reason within 7 days of delivery with a valid proof of purchase.

5.3 For health and safety reasons fresh, chilled and frozen products cannot be returned.

6. Cookies

We employ the use of cookies. By using Khanjra International Foods Ltd's website you consent to the use of cookies in accordance with Khanjra International Foods Ltd’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

7. License

Unless otherwise stated, Khanjra International Foods Ltd and/or its licensors own the intellectual property rights for all material on Khanjra International Foods Ltd. All intellectual property rights are reserved. You may view and/or print pages from http://khanjra.co.uk/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from http://khanjra.co.uk/
  • Sell, rent or sub-license material from http://khanjra.co.uk/
  • Reproduce, duplicate or copy material from http://khanjra.co.uk/
  • Redistribute content from Khanjra International Foods Ltd (unless content is specifically made for redistribution).

8. Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

9. Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

10. Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

11. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


12. Privacy Policy

1. ABOUT PRIVACY POLICY

 We appreciate your interest in purchasing products from us. Your privacy is important to us, as we want you to feel comfortable with how we use and share your personal information. This policy sets out how we handle your personal information, including when & why it is collected, used, disclosed and how it is kept secure.

Contact details are provided at the bottom of the policy, which you can use if you have any question, including how to update or access your personal information.

2. HOW & WHAT PERSONAL INFORMATION WE COLLECT

2.1 Personal Information we may hold: Information that you have provided to us including but not limited to when you:

  • Register your details, either in the Cash & Carry or on our website, to open an account  
  • Sign up to marketing/newsletters including by Email and SMS
  • Complete the ‘Contact us’ page.
  • Purchase products through the Website, over the phone, our Representatives and/or in the Cash & Carry
  • Submit reviews
  • Enter competitions, prize draws or promotions that we are promoting
  • Provide information to our partners
  • Complete any surveys which we may use for research purposes
  • Your IP address

The information we request and hold includes, but is not limited to the following:

  • Your name, date of birth
  • Delivery & billing postal addresses
  • Phone & Fax numbers
  • Email Addresses
  • Usernames & passwords
  • Payment Card details
  • Browsing and shopping activities
  • Your queries

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use the information we collect from you in the following ways:

3.1 To send out marketing material such as promotions or newsletters via post, email or text to keep you informed of the possible benefits that you can derive at certain times of the year.

3.2 To improve our website in order to serve you better.

3.3 To allow us to better service you in responding to your customer service requests.

3.4 To quickly process your transactions.

3.5 To send periodic emails regarding your order or other products and services.

3.6 To follow up with you after correspondence (live chat, email or phone inquiries)

3.7 To share your personal information with our authorised & relevant suppliers for them to contact you with marketing information about their products & services.

3.8 We may use your personal information to contact you if there are any product recall notices to communicate.

3.9 We are required to comply with our legal obligations and therefore may use your information for comply with certain authorities.

3.10 Where there is a legitimate interest:

We may use your personal information where it is necessary for us to pursue our legitimate interest as a business for the following purposes:

  • For commercial purposes so that you can benefit from products that we know you are interested in.
  • For market research, in order to continually improve the products & services we offer.
  • For marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms
  • To undertake credit checks
  • To correspond & communicate with you.
  • To create a better understanding of you as a customer
  • For general administration including managing your queries & complaints.

4.0 OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERRSONAL INFORMATION.

4.1 Our Suppliers & Service Providers: We may provide your information to our relevant suppliers or service providers for the purpose of providing services to us or directly to you on our behalf. When we use third party providers we only disclose to them personal information that is necessary to them to provide the service required. We have an agreement in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

5.0 WHERE WE STORE YOUR PERSONAL INFORMATION

All information is held & stored in a secure place and managed by us against manipulation, loss destruction and access to third parties.

6.0 HOW LONG WE KEEP YOUR PERSONAL INFORMATION

The length of time we hold your personal information is determined by a number of factors including the purpose for which we use that information and our obligations under the law. We do not retain personal information in an identifiable format for longer than necessary.

7.0 YOUR RIGHTS

7.1 Accessing your personal data: You have a right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy.

7.2 Objecting our use of your personal information: If at any time you object to us using your personal information please feel free to email or write to us at the address at the end of policy.

7.3 Correcting & updating your personal information: The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.

In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the end of this policy.

8.0 COOKIES, LINKS & SOCIAL PLUGINS

8.1 Cookies: Are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

       Help remember and process the items in the shopping cart.

       Understand and save user's preferences for future visits.

      Keep track of advertisements.

       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

7.2 Links: Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.

8. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13 years old.

9. CHANGES TO POLICY

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website. Any changes will take place on the date which we post the modified terms on our website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services.

10. CONTACT US

If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences please contact us on:

Khanjra International Foods Ltd

Greenbank Business Park

Blakewater Road

Blackburn

Lancashire

BB1 3HU

Email: sales@khanjra.co.uk

Telephone: 01254 291430

Website link: http://www.khanjra.co.uk/contact

Last Edited on 2018-04-02

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Opening Times

Monday 07:30-18:30
Tuesday 07:30-18:30
Wednesday 07:30-18:30
Thursday 07:30-18:30
Friday* 07:30-17:30
Saturday 07:30-17:30
Sunday 09:00-13:00
*(Closed 12.15-13.30)  

Tel 01254 291430

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